Privacy policy
FreshCup Ltd
Last updated: January 2025
Introduction
FreshCup Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and submit enquiries through our contact forms.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
When you complete our contact form, we may collect:
- Full name
- Email address
- Telephone number
- Company name
- Number of employees
- Any additional information you provide in your enquiry
How We Use Your Information
We use your personal data to:
- Respond to your enquiry
- Provide information about our products and services
- Send marketing communications (only with your consent)
- Improve our website and services
Legal Basis for Processing
We process your personal data based on:
- Consent – when you submit a form and opt in to receive communications
- Legitimate interests – to respond to your enquiries and provide relevant information
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, typically no longer than 24 months from your last interaction with us, unless a longer retention period is required by law.
Data Sharing
We do not sell your personal data. We may share your information with:
- Trusted service providers who assist in our operations (e.g., CRM systems, email platforms)
- Professional advisers (e.g., legal, accounting)
- Regulatory authorities, if required by law
All third parties are contractually obligated to protect your data.
Your Rights
Under UK GDPR, you have the right to:
- Access – request a copy of your personal data
- Rectification – correct inaccurate or incomplete data
- Erasure – request deletion of your data ("right to be forgotten")
- Restriction – limit how we process your data
- Portability – receive your data in a structured, machine-readable format
- Object – object to processing based on legitimate interests
- Withdraw consent – at any time, without affecting prior processing
To exercise any of these rights, please contact us using the details below.
Cookies
Our website may use cookies to enhance your browsing experience. For more information, please see our Cookie Policy.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
FreshCup Ltd Email: [email protected] Tel: +44 (0) XXX XXXX XXXX Address: [UK Address]
Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: www.ico.org.uk Tel: 0303 123 1113
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.